Lifetime Warranty & Free Resizing | Eluri Diamonds Australia

If your piece develops a manufacturing defect at any time, we'll repair it free of charge. If a repair isn't possible, we'll replace it with the same or an equivalent piece. This includes:

• Faults in workmanship or materials
• Settings, claws or prongs that fail because of how they were made
• Stones that come loose because of a faulty setting
• Faulty clasps, catches, links or soldering
• Porosity, pitting or other flaws in the metal present from manufacture

The warranty applies to the original purchaser from the date of delivery and covers engagement rings, wedding bands, fashion rings, bracelets, necklaces, pendants and earrings.

Diamond watches are not covered by the Lifetime Manufacturing Warranty. Instead, every watch includes a 1 year warranty on the watch movement from delivery.

Like any precious metal, jewellery changes with wear. The warranty does not cover:

• Everyday wear and tear, such as worn claws or bands, scratches, dents and loss of polish
• Damage from impact, accidents, knocks or misuse, including bent or snagged claws
• Stones lost or chipped because of impact or wear
• Damage from chemicals such as chlorine, bleach, cleaning products or cosmetics
• Loss or theft
• Any piece resized, repaired or altered by another jeweller
• Rhodium plating on white gold, which naturally wears and needs re-plating every so often

If something isn't covered, we're still here to help with repairs at fair rates.

Every diamond we sell is a real lab-grown or natural diamond. Where a piece comes with an IGI or GIA report, we guarantee for life that the diamond matches that report: carat, colour, clarity and cut.

Every Eluri Diamonds ring includes one free resize within 12 months of delivery, up to 2 sizes up or down. Larger changes may be possible for a quoted fee.

We cover insured, tracked return shipping to you within Australia. You send the ring to us using an insured, tracked service.

Resizing takes 5 to 10 business days once we receive your ring. We'll keep you updated by email.

Some designs can't be resized without affecting their strength or appearance, such as full eternity bands and some pavé or channel-set bands. Where this applies, it's noted on the product page and we're happy to talk through options.

Metal removed during resizing is not returned or refunded. Additional resizes, or resizes after 12 months, are available at a fair, quoted price.

1. Email hello@eluridiamonds.com.au with your order number, a short description and a few clear photos.
2. We'll reply within 1 to 2 business days with instructions for sending your piece to us safely.
3. Once it arrives, we inspect it free of charge and keep you updated by email.
4. If it's a manufacturing defect, the repair is free and we cover the cost of your postage to us and the insured return to you.

Please include your order number and contact details with your piece, and post it in secure packaging using an insured, tracked service.

Yes. Accidents happen. Send us your order number, a description and photos, and we'll give you an assessment and a quote. We only go ahead once you've approved the cost.

Take it off for the gym, swimming, cleaning and gardening, store pieces separately to avoid scratching, and have your claws checked every 12 months.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our Lifetime Manufacturing Warranty is provided in addition to these rights.