Every Eluri Diamonds order ships free, fully insured and tracked, beautifully packaged and ready to give.
Shipping
What are my delivery options?
We currently ship within Australia.
| Option | Cost | Delivery time |
|---|---|---|
| Standard Shipping | Free | 4 to 10 business days after dispatch, fully insured and tracked |
| Express Shipping | Free | 3 to 6 business days after dispatch, fully insured and tracked with priority dispatch |
| Melbourne Hand Delivery | Shown at checkout | Within about 10km of the Melbourne CBD, at a time that suits you |
If hand delivery doesn't appear at checkout and you're just outside the 10km radius, get in touch and we'll do our best to arrange it.
When will my order ship?
- Ready-to-ship pieces are dispatched within 3 business days of your order being confirmed.
- Rings sized to order are dispatched within 5 to 10 business days.
- Custom and made-to-order pieces typically take 4 to 8 weeks from design approval. We'll confirm your timeline before production begins.
For your security, we verify every payment before dispatch. Occasionally this can take up to 2 business days, and we'll contact you if we need anything. Once your order ships, we'll email and text you a tracking link.
What comes with my jewellery?
Every piece arrives in a double presentation box with a Care Card and an independent valuation certificate from Jewellery Valuations Australia, ready for insurance.
Anything I should know about delivery?
- A signature may be required on delivery. We can't ship to parcel lockers.
- Please check your shipping address carefully at checkout. Once an order has shipped, the address can't be changed.
- Delivery times are estimates from our carriers and can be affected by events outside our control.
- Ownership and risk pass to you once your order is delivered.
What if my parcel is damaged or missing?
Contact us at hello@eluridiamonds.com.au as soon as possible, ideally within 3 business days of delivery, with photos of the packaging. Every order is fully insured and we'll make it right.
Returns & Exchanges
Can I return or exchange my jewellery?
Ready-to-ship pieces can be returned for a refund or exchange within 7 days of delivery. To be eligible, your piece must be:
- Unworn and in its original condition
- Returned with all original packaging, certificates, tags and the valuation
- A ready-to-ship piece that hasn't been resized, engraved, custom made or made to order
Exchanges are free of any restocking fee. Refunds for change of mind have a 10% restocking fee, which covers quality inspection, re-certification and repackaging. Return postage for change of mind is your responsibility, and we recommend an insured, tracked service.
My ring doesn't fit. Do I need to return it?
No. Every ring includes one free resize within 12 months of delivery. See our Lifetime Warranty & Free Resizing page for details.
Can custom, made-to-order or resized pieces be returned?
Custom and made-to-order pieces are crafted especially for you, so they can't be returned for change of mind. You'll see and approve a CAD design before production begins. Pieces that have been resized or engraved are also not eligible for change of mind returns.
What if my item is faulty or damaged?
Contact us straight away. We'll arrange a repair, replacement or refund in line with the Australian Consumer Law and our Lifetime Manufacturing Warranty, and we'll cover the postage.
How do I start a return?
- Email hello@eluridiamonds.com.au with your order number and the reason for your return within 7 days of delivery.
- We'll send you return instructions. Please don't send anything back before hearing from us.
- Once your piece arrives and passes inspection, we'll process your exchange or refund within 5 business days. Refunds go back to your original payment method.
What are my rights under Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
