Frequently Asked Questions

Lab grown diamonds

Are lab grown diamonds real diamonds?

Yes. A lab grown diamond is a real diamond — the same material, hardness and brilliance as a mined one, just grown in a lab instead of the earth. It is not a simulant like cubic zirconia or moissanite. Read more in our guide on lab grown vs natural diamonds.

Are lab grown diamonds cheaper than mined diamonds?

Yes, significantly. For the same cut, colour, clarity and carat, a lab grown diamond typically costs well under half the price of a mined one, so your budget goes much further. See how much lab grown diamonds cost in Australia.

Are your diamonds certified?

Yes. Our lab grown diamonds are IGI certified, meaning an independent lab has documented the cut, colour, clarity and carat weight in writing.

Ordering & custom design

Can I design a custom engagement ring?

Absolutely — custom design is what we do. We work with you on the stone, setting and metal to create a ring built around your vision. Reach out to start the conversation, and see our guide on how to choose an engagement ring.

Do you offer resizing?

Yes, we offer resizing on our engagement rings, so a ring that arrives slightly out can be adjusted.

Iced out watches

Are your iced out watches authentic?

Yes. Every iced out watch starts as an authenticated Rolex, Cartier or Audemars Piguet, delivered with its original box and booklets, then custom set with natural diamonds. Learn how to check authenticity in our guide on how to spot a fake iced out watch.

Are the diamonds in your watches natural?

Yes, our watches are set with natural diamonds, matched for colour and clarity for a clean, consistent iced finish.

Shipping & location

Do you ship across Australia?

Yes. We are Melbourne based and ship Australia-wide with secure, insured delivery — to Sydney, Brisbane, Perth, Adelaide and regional Australia. Read more about buying from us across Australia.

How do I care for my piece?

See our guide on how to care for a diamond-set watch for cleaning, storage and servicing tips.

Still have a question? Browse our engagement rings or iced out watches, or reach out and we'll be happy to help.